What methods of payment are accepted?

Accepted payment types:
– Credit Card (Visa, Visa Electron, Mastercard, Diners and American Express)
– PayPal
– Bank Transfer

Do prices include taxes (IVA)?

Yes, prices are inclusive of value added tax.

How can I view my order?

To view a summary of your order history, log in to your account with the details used during registration. You will have access to your own personal area. On the menu on the left, click on “Orders” to see your order history.

I didn’t receive e-mail confirmation of my order

If, after placing an order, you don’t receive e-mail confirmation, the first thing to do is check your Spam folder. If you need any assistance, please contact our Customer Services team. All contact details can be found on our Contacts page

How can I track my order?

Once you have placed your order, you will receive an e-mail with the delivery agent’s tracking number so you track your order.

Can I make a trade purchase with my tax number?

Both trade and individual retail purchases are possible and fiscal receipts/ invoices will be issued accordingly.

Is caffeonline.net a secure site?

CaffeOnLine uses SSL, the standard protocol which protects all web-based communication and provides assurance that personal user information such as passwords, personal details, credit card numbers remain private and cannot be disclosed to third parties.

I would like to receive an invoice

When you set up your account, you can enter the necessary details required in order to receive an electronic invoice. If you were unable to do this, please contact us at fatture@caffeonline.net.

Retail customers will receive regular receipts for orders made.